An industry needs a redesign: the publishing business

Design vs Art is following very close the developments on the electronic paper (epaper) industry. We think it is a great technology that is about to explode. Specially ebook readers could be the next big thing. Epaper is making the revolution that will change everything unstoppable. For that reason, the publishing industry needs a redesign.

After hearing about the Amazon-George Orwell incident (article on the New York Times), I decided to try to buy Orwell’s Animal Farm ebook in its original language and to write down on my Moleskine details about that experience. From the beginning the task was set to be difficult; I had an Amazon Kindle and I live in Germany, meaning that I can not buy ebooks at the Amazon/Kindle store.




The above described exercise took me to the following impressions:

Amazon would not sell me the ebook with a European credit card, so I went to Mobipocket.com and bought the digital version of Animal Farm. The Mobipocket software does not work on Apple Macs so I directly downloaded the book and send it to the Kindle using Calibre, an ebook management software. I tried to open the ebook and I got a disgusting message saying that the file was protected and could not be displayed in an unregistered device. Of course, I didn’t know that I could not register a Kindle on Mobipocket.

In case I was not clear enough, I would like to say again that I paid for the book I was trying to open. The whole user experience was totally frustrating.

You are not allowed to read this ebook on this unregistered device.

You are not allowed to read this ebook on this unregistered device.




What I discovered while looking for ebooks is that copyright laws are actually preventing publishers to make more money. Many ebooks are available only for some countries; if the user is connecting from another place she might not be allowed to buy and download the book. That’s a model that used to work fine in the past, but the future is digital and people want to buy from different resources.

For copyright reasons you can not buy this ebook from your country.

For copyright reasons you can not buy this ebook from your country.




I tried to find Animal Farm in a German ebook store but I found only the German version of it. I wanted to buy the book in English language but it was not available. A lot of people love reading books in different languages, if this kind of restrictions continue customers will lose, students will lose, publishers will lose.

Even worse, somebody could eventually decide which version of a book a whole nation should read. This is something that might be already happening somewhere in the world, but readers have the chance to travel, buy books somewhere else and smuggle them if necessary; something that is not going to be possible in a digital publishing industry controlled but old copyright laws.

You have to use our German store, buy the German version of this ebook.

You have to use our German store, buy the German version of this ebook.




In a completely digital publishing industry the control over what people should read could be managed in an easier way. Amazon showed its customers how dangerous its proposed design is. I am not blaming neither Amazon nor publishers. But what if an untrustworthy government buys a piece of Amazon and controls what Kindle users read? A book could be deleted or a paragraph could be changed to benefit somebody. Recently, Barnes & Noble announced it would team up with Plastic Logic to mimic the Kindle experience, enforcing a trend started by Amazon but that could (actually, hopefully) fail.

Yes, the user experience of buying an ebook at Amazon and have it delivered to a Kindle is great. Everybody loves that. But I have also read comments on forums from panicking customers promising not to activate their Kindle wireless feature anymore, worrying that the ebooks they bought in the past could disappear. The user experience is broken, the system is not trusty anymore.

Delete that ebook from all the devices in this country.

Delete that ebook from all the devices in this country.




We have to help the publishing industry to survive. We should pay for our music and for our books. Publishers are inĀ  disadvantage in comparison to the music industry, they can not make money selling concert tickets. But illegal copies of books are already there and they will be there for ever, it can not be stopped. It is also impossible to stop the ebook reader revolution.

I looked for the electronic version of Animal Farm on a torrent search engine. The book was there. I could have downloaded it for free in a few seconds. It could have been so easy…

I have to say this again: I tried to get a legal copy of the book. I actually paid for the book, but I was not allowed to read it on my device.

To download an ebook illegally is already easier than buying it.

To download an ebook illegally is already easier than buying it.




The publishing business needs a redesign in order to keep making money and to sponsor writers. The danger is big but the future could also be brighter for publishers. This new technology offers the possibility of a better, faster, cost-effective distribution system. They only have to make it happen before someone else do it for them, sooner or later.

Article by Alexis Brion.

Products that are Part of a Service Ecosystem

There is a clear trend in product design, especially in electronics design: in the last years we have been observing the raise of products that offer, additionally to the physical thing, a bunch of extra services connected to the computer and internet ecosystem. In this article I give you a few examples on this design trend.

 

Kodak cameras are not silly apparatuses

The sudden appearance of digital cameras made Kodak lost big amounts of money, from one day to the other a network of services around the picture development business was gone. So Kodak started thinking outside the camera again but this time in the digital world: they developed Easyshare, a software bundled to cameras that makes photo printing, storing and sharing easy. Easyshare is actually not just another software, it is the revival of that old good Kodak service. I find important the fact that Kodak is now the number one digital camera brand. 

  

Kodak Offering Services

Picture taken from Kodak’s website

 

The Kindle should be the new iPod

Let’s say it, the first Amazon Kindle was, judged from the physical point of view, a poorly designed device. So why it was such a success? Amazon did to Sony what also Apple did to Sony; they practically stole the market through the offering of something that is more than just a device; Amazon and Apple designed whole service ecosystems around the Kindle and iPod. Of course, Apple designed beautiful iPods and Amazon had to redesigned the way the Kindle hardware looked in order to make it more appealing and usable, but the new concept here is that physical design, software interface and service design are all very important.

 

Kindle Offering Services

Amazon Kindle offering services, picture taken from Amazon’s website

 

Nokia makes the best cell phones

Any doubt about the previous statement? Well, technically, it is true. I still remember using my Nokia smartphone and being able to connect everywhere and getting a fantastic speaking quality; physically, Nokia telephones are great. But Nokia was in the past not able to successfully design a proper ecosystem around those smartphones, I still remember how complicated loading music or installing applications on the phone was… Oh, and I won’t forget that time when I did an update of the phone’s OS and all my information was deleted.

 

A cell phone without a zero button, actually, a not that happy phone.

 

Connecting to the environment could add glamor to a brand: Fiat

Fiat’s eco:Drive connects cars to computers offering customers the possibility of checking how they drive and offering customized advice on how to drive more efficiently to reduce emissions and save money. Plug the car to the computer to get extra services.

 

Fiat Service Design

 Picture taken from Fiat’s website

 

The connected patient

A highly probable success will be the connection of medical devices to systems outside the devices themselves. An example is the asthma inhaler designed by Cambridge Consultants that connects to an online personal health care application to send relevant health information to monitor progress and to make it available to the care specialist. A traditional "lonely" device like an inhaler is now connected to a bigger system to provide a better user experience.

 

Connected Patient Inhaler

Picture take from Cambridge Consultants

 

Conclusion

At Design vs Art we believe that in the future devices will be even more connected, not only to the Internet but they should also start talking among them. In order to offer a better user experience and a better service, devices should start connecting and talking to the bigger system they belong to.

Another Nokia Flop: The New Music Store

I got excited when I received an email from Nokia announcing the new Nokia Music Store. OK, I didn’t get excited at all, Nokia has been sending me promises of good service for a long time. Without success.

I have been an unhappy Nokia E61 user for a year or so (they are still selling that model). The interface is horrible and the whole telephone is very slow. I managed to load music into my phone only once, I never did it again. OK, OK, Nokia is the number one phone maker but that might be because they are making a good business in the third world selling cheap phones.

The new Music Store

Designing with standards and for everybody should be something that customers and designers themselves should fight for. When I tried to see the new Nokia Music Store a beautiful "Unsupported Browser" message was displayed. GREAT. The only system combination that works with it is the Windows-Internet Explorer one.    

"Nokia Music does not currently support the Mozilla Firefox (Mac OS X) browser on your operating system"

Nokia Music Store Screenshot

My point

This is not what customers want, specially here in Europe where Firefox has a 30% market share, in some EU countries with market share higher then 40% (as reported by Ars Technica in January 2008). In a perfect world we would design for standard browsers, but the world is not perfect. Making a service available for different browsers is something that it’s going to affect the usability of it.

We are not talking about a startup, we are talking a huge company. So why not spending some more money to make products available for all?