Design vs Art Blog

I’ve found at the Delta Airlines Blog that they were looking for help for usability testings. As Abby Stephenson, manager of usability at delta.com posted on the blog, Delta is planing to reorganize the Profile section of delta.com.

The exercise was a normal card sorting and the tool used was the web based Websort. This is a software tool that enables researchers to perform remote card sort studies.

Taking part of the study is very simple for participants, just click on the link provided, in this case was it at the Delta Blog, then the web based tool opens with the instructions and a demo video. The interface is pretty simple, easy to use and to understand so participants can concentrate on the study.

I got a results screenshot from the Websort web page:

I am really happy every time I see that some old economy company is making an effort to improve their site’s usability and even more if they are asking users in the process.

Popularity: 22% [?]

Borders, an old economy company that sells books, music, movies and has 1,200 stores around the world is preparing a new design for its online store.

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The general look and feel of the site is fine but the core of the new site design could be a risky move for a company that is already making it not very good in the online business. It’s called the Magic Shelf and it is a 3-D shelf of book covers like the ones displayed in the real world Borders stores. Clicking on a book drives you to the book’s page with details, reviews and rates.

It seems that the Magic Shelf will become personalized for the shopper based on past purchases and will display books that the customer may be particularly interested in exploring. The new online store is in beta testing on beta.bordersstores.com.

It’s clear that Borders is trying to emulate online the user’s mental model, but will the users like it? Is this anyways today user’s mental model? When I think in buying a book I think in Amazon categories and search, recommendations, rate system and reviews; I don’t think in going to a book shop anymore. OK, right, I also like going to a book shop from time to time but books, music and DVDs are one of the best seller products on the net, meaning that users like the new “Amazon” model.

This design could only work if you want to buy a best seller, and even in that situation this solution is probably going to make you lose your time as you get lost in a virtual book shelf. Another thing I don’t like is that the Magic Shelf is in the home page and takes too long to load, thing that could make users fly even before the site is totally loaded.

Instead of magic, weird solutions, why do not make a nice and simple design? mmm… I would like to see how this works.

Popularity: 18% [?]