Multifunction and Single-Purpose Devices and Applications

What’s better, multifunctionality or single-purpose? If we refer to digital gadgets and interfaces design there are several good and bad examples for both approaches.

Is there a limit for multifunctionality? The following imaginary design illustrates the problem of multi-function devices and applications: the solution reaches a point where a big amount of features offered block the access to them and makes the whole product unusable or difficult to understand.

Multifunction Swiss army knife

An overwhelmed Swiss knife

Multifunctionality could be also a problem in graphical interfaces. In the following picture there is a screenshot of the FStream applicaton for Apple iPhone, an application to listen online radios and other sound streams. This app used to have only 3 visible options at the bottom:  Play, Favorites and More. Now it is already showing the option “Record”, which, I assume it is only useful for limited amount of radio listeners. Ohh… it’s so easy to add just one more feature!

Multifunction iPhone App Design

FStream App for iPhone

Google Android phones (and iPhones) are a good example of multi-purpose devices. Thanks to their good interface design users are able to manage a huge range of different tasks: music, pictures, work, maps and more. Still, they are victims of their own success; multitasking people could feel the need for more than one phone: users can do several things with them, but not at the same time.

Multifunction Android Phone

Picture from Google Mobile Blog

Logitech Harmony Remote is a device that remotely controls 225000 different devices, including televisions, DVD players, radios and video games. A real do-it-all device. Unfortunately the interface description on the Logitech website is very vague but if the interface is well done it could eventually be a good product for geeks. But they are not going to sell it to my mother…

Multipurpose Logitech remote control

The Harmony Remote controls 225000 devices

“Reading is an important activity and deserves a purpose-built device”, said Jeff Bezos to the New York Times. He might be partially right, probably many users don’t want to see more features on the Amazon Kindle. Many think the audio book feature is already redundant (why would you need it if you have a great pocket size iPod?). On the other side, Bezos’ statement might just lack of sincerity; maybe he is not putting more features just because the device is limited by a low resolution, black and white, slow, not touchy screen.

Single purpose Amazon Kindle

The single purpose Amazon Kindle

Few devices can be more purpose-specific than the WikiReader. Many laughed at it when it was announced, now it’s a top seller. Simple interface design makes it a king in the only thing it does: accessing Wikipedia information without complications. Maybe someone using an iPhone won’t need it but what about children?

Single purpose Wikireader

The single purpose WikiReader

Graphical and Physical Keypads

What can go wrong with a keypad design? Not much, we could think. Actually there are several things to make the interface easier to use (or usable at all!). Let’s see some examples.

google_voice_mobile_keypad_interface

Google Voice interface. Image from funkyspacemonkey.com

It’s difficult to imagine a keypad interface clearer than the one of Google Voice for iPhone. Everything is in the right place, there are no possibilities for confusion.

android_keypad

The Android interface. Picture by xda-developers.com

The Android keypad is not bad, but I’m a little bit skeptical about the lack of separation among the number columns and about the fact that buttons don’t look like buttons. Still, I think it might work pretty well most of the time.

windows_mobile_keypad

Windows Mobile keypad interface. Picture by extremeppc.com

The Windows Mobile keypad interface could be a little bit confusing, I don’t like the fact that numbers are located on the right side of the buttons (instead of being in the center). Some people, specially the ones with big fingers, might accidentally press on the wrong button if they try to tap on the number and not in the center of the button. This configuration could also be a little bit disturbing for the users’ eye, humans tend naturally to look for symmetric signs and this buttons lack of that harmony.

keypad_bad_design

Door keypad in Starbucks. Picture by Alexis Brion.

The last example is coming from the physical, real, world, not from a software interface. This is the keypad to unlock the toilet door at the Starbucks located in the Düsseldorf central station. I was sitting close to it and I couldn’t help watching the clients fail several times when trying to enter the code. Numbers are not located on the buttons, they are below them. Users were confusing labels: which is the number 5 button?

Comparing Digital Camera Interfaces

This is a compilation of digital camera interfaces. Specially, I want to show the differences among button designs. This is not a product review and I don’t want to criticize too much, just to show them to see the differences. In order to properly judge the cameras we should see how the people behave when using them, thing we did we a few models only.

We spent some time in a huge shop touching cameras and observing other people doing the same. That gave us a first insight on the different perceptions about these devices but, of course, a shop is not the “natural” environment where people take pictures, so the context was not totally taken into account.

At last, we did interview people about cameras and we observed them taking pictures and touching the things. The conclusion: there is room for improvement on digital camera designs.

Here there are some comments and pictures of different compact cameras.

Rollei

001-rollei-x-8_sports_back-1It is easy to see the symbols on buttons, the contrast is good but having several functions working on one button could be confusing. From Rollei, we liked the way it navigates through pictures (unfortunately I can not show you that).

002-rollei-x-8_compact_white_back

003-Hi_Res_Rollei_XS-10_inTouch_Back Having less buttons could make the camera look simple, but this graphic interface show us that this is not always true.

004-rollei_cl_80_pink_back-416kb Here we noticed that it is very difficult to see the labels on buttons, the contrast is very bad.

005-rollei-8330x-se-back-gross-1211985606

Kodak

008-8765-kodakz8612back One function for each button could be a good approach. I like the knob to turn the camera on and off, it’s impossible to confuse it with the shooting button.

007-camera-backThe “Share” button might have good functionality, but honestly I don’t know what it does. What we discovered interviewing elderly people is that this group avoids pressing on buttons they don’t know what they are for.

Casio

028-Casio-EXILIM-EX-H10-10X-Zoom-Camera-pink-back This one has some buttons on the top that are almost impossible to see while taking pictures. “BS” seems to be something only Casio uses, we don’t know the meaning.

027-Casio-EXILIM-EX-Z90-back Painted buttons have great contrast! Unfortunately, it is very difficult to see what’s written on the other ones.

026-Casio-Exilim-EX-Z280-zoom-Compact-Digicam-back 025-Casio-Exilim-EX-S12-back1 It seems that Casio likes wheels. Unfortunately, these wheels do not behave like real wheels.

024-casio-exilim-ex-fs10-back

Sony

023-Sony_CyberShot_DSC-W270R_back There are some contrast issues here (on the buttons), but the most impressive things are the wheels. The one on the top is a real wheel the user can turn, the one on the bottom can not be turned.

023-sony-cybershot-DSC-N1-1 These two models (above, below) got a touch screen. This is a risky approach, success depends mostly on how well the graphic interface is designed. For the one below, graving it properly could be quite complicated. 022-sony-cyber-shot-screen-back 021-sony-cyber-shot-w210-back 020-sony_cybershot_w300_backThis model got lots of functionality, buttons and wheels!

Nikon

019-nikon-coolpix-l100-back Flash position is good here, it’s difficult to place the finger on it.

019-nikon-coolpix-l20-back The wheel could be an issue here and the buttons on top of the camera could not be seen when needed.

018-nikon-coolpix-p6000-backSome of the buttons in this camera seem to be part of this brand’s lexicon.

Panasonic

017-Panasonic-Lumix-TS1-back Painted buttons look great but the other ones have very bad contrast, I can imagine this being a big issue using the camera outdoors and even more for the elderly.

016-panasonic_lumix_dmc-lx3_back I wonder if labels like “AF/AE” are understandable to everybody. Should we carry the manual with us?

015-panasonic_dmc-tz5_back 014-panasonic_lumix_dmc-zx1_back

Canon

013-canon_sx200_rot_2 On many Canon cameras the wheel looks and works like a wheel, main function of it is to navigate through saved pictures. I like it a lot. 012-Canon_sd790_backInteresting design, but using buttons that don’t really look like buttons could be dangerous.

011-0905_canon_ixus_110_is_back This model goes in the right direction. The wheel is great. Unfortunately the graphic interface is not that simple.

010-canon-powershot-sd950-is-back We noticed that symbols on this model are difficult to understand for many people, specially the ones on the top wheel.

009-canon_sd750_back

Credits: some comments and thoughts on cameras were developed with help of Nora Gonzalez Dwyer.