Design vs Art Blog » Banks http://www.designvsart.com/blog Just another WordPress weblog Mon, 17 May 2010 08:48:53 +0000 en hourly 1 http://wordpress.org/?v=3.0 Preventing Errors Filling Forms http://www.designvsart.com/blog/2008/01/12/preventing-errors-filling-forms/ http://www.designvsart.com/blog/2008/01/12/preventing-errors-filling-forms/#comments Sat, 12 Jan 2008 12:52:24 +0000 Alexis Brion http://www.designvsart.com/blog/2008/01/12/preventing-errors-filling-forms/ On way of encouraging users to fill in the web forms is making them easy to fill. Give users hints about how to input information in forms and prevent errors before they happen. Errors could be avoided specially if you give examples about the data you are requesting.

"…prevent errors before they happen."

The Commonwealth Bank of Australia website has several usability flaws. They let customers to introduce the email address and telephone numbers in whatever format they want. Would this be alright?

Commonwealth Bank Contact Form

 

If we care a little bit more about our website usability and user experience we could do a form like in this example.

Good Usability on Contact Form

 

Banks target customers are usually the whole adult population, so they should expect having website visitors that are not very comfortable using the internet or computers. Unfortunately, banks are usually good examples of bad usability.

 

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