Preventing Errors Filling Forms
On way of encouraging users to fill in the web forms is making them easy to fill. Give users hints about how to input information in forms and prevent errors before they happen. Errors could be avoided specially if you give examples about the data you are requesting.
"…prevent errors before they happen."
The Commonwealth Bank of Australia website has several usability flaws. They let customers to introduce the email address and telephone numbers in whatever format they want. Would this be alright?
 |
If we care a little bit more about our website usability and user experience we could do a form like in this example.
 |
Banks target customers are usually the whole adult population, so they should expect having website visitors that are not very comfortable using the internet or computers. Unfortunately, banks are usually good examples of bad usability.
Popularity: 15% [?]
