Checkout Process Design Without Registering Improves Usability

Let users buy at your site without registering and the whole user experience will be improved. Sometimes users think they are not going to buy again at one particular site and that’s why they don’t register, but at the end if the experience is successful they might come back.

"Let users buy at your website without registering…"

Do it the other way round. Let users buy easily and make the whole checkout process simple. Then, at the end give the possibility to save all that information they’ve already entered with a password.

It’s doing the same, but in a nice way, users won’t feel they are going through a horrible registration process.

Amazon User Experience

 

That’s what Amazon is doing (more or less, it’s not perfect either). At the beginning they just ask for an email and they ask the user for a password at the very end. This could be improved asking for both the email and the password at the end, then at the beginning they could place a "buy without register" option and many customers would be happier.  

Designing a Product Description Page For Your Customers

Each part of a website should be designed to target the biggest group of users. Of course, this includes the product description page, the page that actually shows the product.


"Think what’s important for your users and design for their needs…"

Are your customers interested in details? design? colors available, or price? Think what’s important for your users and design for their needs.

I have two clear examples. The first one, Dell’s product description page is perfectly designed for their target customers. They emphasized on technical features and price. The user experience of buying a Dell laptop is the same as the one of buying a screwdriver.

Dell Laptops Product Page

 

On the other side, Apple’s product description page was designed thinking on what is possible to do with the computer and design, not giving too many technical details (although they are also available). Apple, like Dell, designed for their customers’ interests. Read here other Design vs Art articles about Online Shopping.

 

Apple iMac Product Detail

 

About Us Pages Designs To Target Customers

The About Us page is used to orientate users and to provide a feeling of trust. Specially if your website is new you should have a well done About Us page. For new companies, it should have a brief description of the services and information about how to contact, including real addresses. If you are selling something online, that will give users trust.

"make it look organized and simple…"

For well established companies an About Us page should have links to the job offers, to the press releases and to the history of the company. That’s where more people are going to look for that information.

It’s important not to place long texts on the main About Us page, make it look organized and simple and place direct links to the interesting sections. Think in the information your users would look for in your About Us page.

Macy’s has a very well design About Us page:

Macy's About Us

 

On the other side, YouTube has a not so good approach. The About Us page is called "About YouTube" and the link to that page is called "Company Info", in usability terms that escapes from the standard. They also include some company history on the main About Us page, giving less importance to other topics.

 

YouTube About Us