If you are a T-Mobile client and you are in the US, you might have a better luck using the T-mobile website; at home, Germany, their service and site are not that great. The iPhone arrived in Germany and the Telekom is the one selling it. Trying to reach their iPhone exclusive site this morning, this is what I got:
From the design and usability point of view I can tell you how messy the T-mobile website is. Something that [obviously] can confuse your international users is to offer a second language version but at the end mix it with your site’s original language. In this example you can clearly see that I was at the “Home > English” section but the menu and navigation are still in German language.
Still in the English version, I go to “My T-Mobile” (also in German) to check my account and to login I am requested to tell the system if I am a Contract Client or an Xtra Client. What’s the difference? Is this website too stupid to guess what kind of client I am?
T-Mobile US Website sucks and im totally frustrated about that site. It’s not user friendly and i really don’t know who come they can design such a bull shit site in this time!
very very upset out the website