The Horror Machine and a Bad Design
I think I am lucky for having an annual public transport ticket for the Munich area (Bavaria, Germany). For me it was easy, I went to the city transport company office (MVG, Münchner Verkehrsgesellschaft mbH) and I told the friendly lady the most obvious thing I could: I live here, and I work there, I would like an annual ticket for that. Simple.
Unfortunately, MVG took a completely different approach while designing its ticket machines. Just as you can imagine it in your worst nightmares, the machine is full of numbers, zones, buttons, a small screen, etc., etc…
Lets have a closer look…
Imagine that you have the bad-luck of having to buy a ticket with this machine, where would you look at first? The screen is too far from the buttons and there are two different groups of buttons labeled with numbers (numbers 1 to 4 appear twice). It’s nice that you can select 6 different languages, but zone information and almost all button labels are only in German.

Here you have 28 buttons! You get them in orange, blue, yellow, red, green, with and without stripes. They did one good thing putting a sticker indicating the buttons to buy tickets for tourist, good point.

This is the most crazy part of this devilish machine, checking which zone ticket you should buy could be a whole mission. Please don’t ask me to tell you how this works, nobody knows.

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Solution
Why don’t we reduce all this mess to the most simple and obvious solution? The machine should know where is located, so the only thing to do would be to push the destination station on the map! I want to go form here to there, that’s it!
I have to say that I totally love the Munich public transport, it’s just fantastic, but the price system and the ticket machines are horrible. There is something to improve there…
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